If you have a question you don’t see below, contact us at

customerservice@gyweightup.com and we will get back to you in a timely manner!

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I already placed my order; how do I change my order?

You can change your order by contacting customerservice@gyweightup.com. We usually start
fulfilling orders two to 24 hours after an order has been placed. If you contact us before the
fulfillment process begins, we will put your order on “hold” until the changes have been updated.
If you contact us after the order has started fulfillment, a $10 processing fee will be applied
following the changes.
If you contact us to cancel your order before the fulfillment process begins, we will process the
cancellation free of charge. If the order has already begun fulfillment, a $15 processing fee will
be assessed during the cancellation process.

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I want to change or cancel my order, and my order has already been shipped?

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If your order has already been shipped, wait until you receive the package and follow the
instructions on the return policy (see “Return Policy” at the footer of the “Checkout” section).
You have 30 days from the receive date to return an item.

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It’s past the delivery date, and I haven’t received my package yet. Who do I contact about
this issue?

If your package is late arriving, we recommend contacting the shipping provider first and
allowing them to investigate the issue. If the shipping provider is not able to resolve the issue,
contact customerservice@gyweightup.com, and we will investigate the matter and help you
resolve the issue as quickly as possible.

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I want to order a specific item that is out of stock; when will it be back in stock?

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If an item is out of stock, you can submit a form (in the “Contact” section), and we will notify you
when the item is back in stock. There is no exact timetable when an item will be back in stock,
but we work diligently to restock inventory.

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I just placed an order; when will I know when I will receive my order?

When an order has been fulfilled and ready to be shipped, you will receive an email providing
you with the shipping provider and tracking information about your delivery date.

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There was an error/unidentified charge on my credit card when I placed my order; how do
I resolve this issue?

If there’s ever an issue with the billing information on an order, contact us immediately at
customerservice@gyweightup.com, and we will prioritize correcting the issue as quickly as
possible.

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I received my order and there was damage/error to my item. How do I resolve this issue?
If there is damage/error done to your order when you received it, follow the return policy
instructions (see “Return Policy” at the footer of the “Checkout” section). You have 30 days from
the receive date to return an item.